Airlines redesign journeys around high-paying travelers
They may arrive at the same destination, but two passengers on the same flight can have strikingly different travel experiences. One traveler breezes through a priority security lane and heads straight to an invite-only lounge for craft cocktails and a chef-prepared meal before boarding early. A flight attendant offering a glass of champagne and a warm hand towel welcomes the passenger to a spacious seat at the front of the plane. The other traveler stands in a line at every step — security screening, a cafe selling $16 sandwiches, a crowded gate — then boards with one of the final ...
