A Roaring Spring funeral director has had his professional licenses suspended for two years after a state Board of Funeral Directors investigation into allegations he failed to provide services for which he was paid.

The sanctions against Todd T. Thompson and the Todd T. Thompson Funeral Home became effective Feb. 23.

In addition to the suspensions, Thompson must pay a civil penalty of $2,000 and another $1,168.78 in investigatory costs, according to the order dated Jan. 22.

After the two-year suspension, Thompson can apply to have his licenses reinstated, the order states.

Thompson has held a funeral director’s license since November 1999 and a funeral supervisor license since June 2006, case documents state. The Todd T. Thompson Funeral Home license was issued in June 2006.

According to the case documents, two clients arranged for and paid for funeral services, including certified copies of death certificates.

In both cases, the families waited for months to receive death certificates and allegedly reached out to Thompson numerous times to get the documents.

In one case, a client reached out to the Department of Health in an effort to get the death certificates, but was told that the department was waiting for Thompson to make corrections to the documents.

That client eventually received the death certificates more than eight months after the family member’s death, according to the case file.

A second client waited more than a year to receive death certificates after a family member’s death, despite multiple attempts to contact Thompson.

In both cases, the clients allege Thompson did not return phone calls and did not supply the death certificates despite repeated attempts by the clients to secure the documents. Both reportedly contacted their state senators for help, though the case documents state that did not solve the issues.

In issuing its order, the Board of Funeral Directors said Thompson’s conduct is unacceptable and failure to deliver the death certificates in a reasonable time is “effectively equivalent to a failure to deliver them at all. … Moreover, (Thompson’s) conduct had the potential to cause significant harm to the family, as certified copies of death certificates are essential for handling legal and financial affairs following the death of a loved one.”

The board stated that Thompson did not respond to an Amended Order to Show Cause in May 2025, nor did he request a hearing once the board filed a Motion to Deem Facts Admitted and Enter Default (MDFA) filed in November 2025. The MDFA was granted on Jan. 7, but Thompson did not respond nor did he request a hearing, the board stated in the case file.

The board entered its final order in the disciplinary proceedings, deeming Thompson’s lack of response as admitting to the allegations, documents state.