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HARRISBURG -- Pennsylvanians who purchased tickets before Nov. 19, 2021, through boxofficeticketsales.com for a show that was canceled and who have not yet received a monetary refund should contact the Office of Attorney General's Bureau of Consumer Protection.
They can file a consumer complaint online at attorneygeneral.gov/submit-a-complaint/consumer-complaint/ or email consumers@attorneygeneral.gov on or before Monday, June 26.
Attorney General Michelle Henry said a settlement was reached with the ticket reseller website for violations, including a change of policy that eliminated refunds for canceled events.
Henry said Secure Ticket Purchase LLC and John Urich, selling tickets through boxofficeticketsales.com, violated Pennsylvania's Unfair Trade Practice and Consumer Protection Law when, during the COVID-19 pandemic as many events were canceled, changed the refund policy to "store credit" only.
The website has been one of the largest ticket resale platforms for Pennsylvania consumers, Henry said in a news release.
Additionally, the investigation alleges that Secure failed to comply with Pennsylvania's ticket resale statute that requires any individual who purchases tickets with the intent to resell them at a higher price to first obtain a license from the county treasurer where the sale will occur.
As part of the settlement, Secure has agreed to fully refund any Pennsylvania consumer who purchased a ticket before Nov. 19, 2021, to a show which was canceled.