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Behind the desk: Warren A Gingrich Agency Inc.

Name: Mark T. Gingrich

Address: 9 Logan Blvd., Altoona

Telephone number: 944-2078

Position: President

Years with company: 33

Family: Wife, Rachel, and 11-year-old daughter, Nina

What products or services does your company provide? The Gingrich Insurance Agency offers home, life, auto, commercial insurance and group health insurance to individuals and businesses.

Who are your customers? We are very fortunate to care for many local and statewide businesses. The Gingrich Agency serves individuals who have been with us since my father opened in 1954. We are constantly meeting new people, families and businesses that are just starting out, and we have many longtime customers.

What is your business day like? A day at the office may encompass many things from a first-time customer or a renewal policy, and off times a claim may take some time. We get walk-ins wanting a quote, making payments and checking in just to say hello. When you are family-owned and have been around for a long time, you make many friends.

hat is the best business advice you have received? II often hear advice from customers, my employees and even my wife and daughter, which I consider good, however, I tend to always remember that someone once said, “Success never comes overnight, and you won’t build a business without listening closely to your customers’ needs.”

What is the most important thing you’ve learned on the job? The insurance industry is constantly changing, with much competition and online offers, therefore, it is imperative to always stay on top of the next best thing.

What does the future hold? The future of our agency is to hopefully keep growing our sales and business portfolio. Keeping all of our customers satisfied is paramount.

What have you read lately that has influenced your business life? I enjoy reading articles of interest from many local business owners, and insurance journals have a great compilation of business articles that I often check out online. I have enjoyed and picked up many pointers that I found useful with our business.

If you want your business to be featured in the Behind the Desk series, call Walt Frank at 814-946-7467 or email wfrank@altoonamirror.com.

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