Behind the Desk: Tommi Burchfield
Address: 115 Union Ave., Altoona
Telephone number: 866-383-4156
Position: Director of business development
Years with company: Four
Family: Husband, Mark; children: Braeden, 20; Addyson, 18; and Avery, 16
What products or services does your company provide?
Hospice services include nursing care; pain and symptom management; medical equipment and supplies; medication; and emotional, financial and spiritual counseling. Grane provides support and advocacy to help make decisions that are best for each unique individual.
Who are your customers?
Patients, families, physicians, skilled nursing facilities, assisted living and personal care homes.
What is your business day like?
Every day is different. My role includes working with our liaisons to manage their territories, as well as planning marketing, outreach and education to share the services Grane Hospice provides. I also make sure that I stay involved in coordinating care and referrals of patients.
What is the best business advice you have received?
Always go the extra mile — it’s less crowded.
What is the most important thing you’ve learned on the job?
Be flexible. Treat everyone as an individual and work to treat them like your own family and how you would want them to be cared for.
What does the future hold?
The future is exciting for Grane Hospice. We continue to grow and look for new ways to educate families about the benefits and outcomes of using hospice services.
What have you read lately that has influenced your business life?
“Checking In” by Stephen Cloobeck
If you want your business to be featured in the Mirror’s Behind the Desk series, call Walt Frank at 946-7467.