Behind the Desk: Paul Vincent
Address: 188 N. Hawthorne Drive, Altoona
Telephone number: 207-1038
Years with company: Three
Family: Wife, Kathy; and sons, JD and Nick
What products or services does your company provide?
We do group tours for nonprofits, group cruises for nonprofits, honeymoons and trips for the family and friends. Part of my business is focusing on nonprofits to help them generate income by splitting a portion of my proceeds to participating nonprofits.
Who are your customers?
Eighty-five percent of my customers are women 21 years old and up.
What is your business day like?
I spend the day posting on social media, returning calls and working on details on trips.
What is the best business advice you have received?
Don’t perceive your customers to be who you perceive them to be, but do research to find out exactly who they are.
What is the most important thing you’ve learned on the job?
Trips are booked nine to 24 months into the future.
What does the future hold?
It will take me a year to recover. Travelers will return, but the process of traveling will change.
What have you read lately that has influenced your business life?
I read articles dealing with how travel will change. You will need to be patient and expect delays.
If you want your business to be featured in the Mirror’s Behind the Desk series, call Walt Frank at 946-7467.