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Behind the Desk: Beth Frantz

Frantz

Telephone number: 686-1880

Position: Mortgage loan officer

Years with company: Has been with CBC since 2013, and has been a mortgage loan officer since 2001.

Family: Husband, Matthew; a daughter and two stepdaughters; and three granddaughters.

What products or services does your company provide?

We offer residential home mortgages for purposes of refinancing or purchasing a home.

Who are your customers?

My customers include anyone looking to purchase a new home or refinance their existing mortgage. I can lend in all 50 states.

What is your business day like?

A typical business day consists of processing credit applications for pre-approvals to purchase a home or refinance, gathering all pertinent info to process mortgage applications and submitting files to underwriting, finalizing mortgage applications in order to proceed to closing. Also, during normal times, I meet with Realtors to market my services and gain their trust to hopefully assist their buyers with purchasing their home.

What is the best business advice you have received?

Excellent customer service is the key to success in any business. Treat your customers like you would want to be treated yourself.

What is the most important thing you’ve learned on the job?

How genuinely fulfilling it is to assist people with realizing their dream of home ownership.

What does the future hold?

Sadly, at this time, I don’t think anyone has the answer to that — but since my glass is always half full, I would say, the future looks great.

If you want your business to be featured in the Mirror’s Behind the Desk series, call Walt Frank at 946-7467.

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